Refund & Cancellation Policy

Effective: 1 August 2026 · This policy supplements our Terms of Service.

Refund policy at a glance

7-day guarantee — full refund within 7 days if under 30 messages sent

After that, refund the unused time — used days & sends excluded (pro-rated)

Cancel auto-renewal anytime — keep access until the period ends

For purchases on messageflow.io, Lemon Squeezy (Lemon Squeezy, LLC) acts as our Merchant of Record and authorized reseller; payments, invoices, and refunds are processed by Lemon Squeezy in accordance with its Buyer Terms. Depending on your location, you may also have statutory withdrawal (cooling-off) rights.

1. Subscriptions & cancellation

Subscriptions renew automatically according to the billing cycle (monthly or annual) you choose. You can cancel auto-renewal at any time from your workspace or via Support. When you cancel, you keep access until the end of the current billing period, after which no further renewal or charge occurs. Fees already paid for the current period are refunded pro rata for the unused remainder; the elapsed period and messages sent during it are excluded.

2. New-customer guarantee

For your first paid charge only, you may request a full refund if all of the following apply: the request is within 7 days of the charge, your usage in that period was minimal (30 or fewer messages sent), and you have not materially used bulk campaigns or paid-only features. Renewal charges are not covered by this guarantee.

Requests meeting all of these conditions may be refunded in full automatically, without manual review.

3. Delivery-failure remedy

Where a delivery failure on your connected device is verified, we may compensate with free months of service or a refund, handled case by case.

4. Billing errors

Duplicate charges, clear billing errors, and outages on our side are refundable regardless of the above.

5. Effect of a refund on access

When a subscription charge is refunded in full, the paid access it provided ends and the workspace switches to the Free plan. Your data and workspace are kept, so you can resume by subscribing again. Partial refunds leave the subscription unchanged.

6. Statutory rights

The Service is digital content/services made available immediately upon payment. Where you have materially begun using the Service, statutory rights of withdrawal (cooling-off) may be limited; this is disclosed at checkout. Nothing in this policy limits any non-waivable consumer rights under applicable law.

7. How to request a refund & processing time

Request a refund per charge from Billing & refunds in your workspace, or contact Support. Approved refunds are issued to your original payment method and processed within 3 business days of approval. Your bank or card issuer may take additional time to post the funds.