Refund & Cancellation Policy

Effective: July 2026 · This is a pre-launch draft, finalized after legal review. This policy supplements our Terms of Service.

Refund policy at a glance

7-day guarantee — full refund within 7 days if under 30 messages sent

After that, refund the unused time — used days & sends excluded (pro-rated)

Cancel auto-renewal anytime — keep access until the period ends

For purchases on messageflow.io, Lemon Squeezy (Lemon Squeezy, LLC) acts as our Merchant of Record and authorized reseller; payments, invoices, and refunds are processed by Lemon Squeezy in accordance with its Buyer Terms. Depending on your location, you may also have statutory withdrawal (cooling-off) rights.

1. Subscriptions & cancellation

Subscriptions renew automatically according to the billing cycle (monthly or annual) you choose. You can cancel auto-renewal at any time from your workspace or via Support. When you cancel, you keep access until the end of the current billing period, after which no further renewal or charge occurs. Fees already paid for the current period are generally non-refundable, except as set out below.

2. Device add-ons

Optional device add-on packs are billed monthly, independently of your plan’s billing cycle. You can add or remove add-ons at any time; removing an add-on stops the charge from the next monthly cycle. Add-on changes do not affect an annual plan’s invoice.

3. New-customer guarantee

For your first paid charge only, you may request a full refund if all of the following apply: the request is within 7 days of the charge, your usage in that period was minimal (30 or fewer messages sent), and you have not materially used bulk campaigns or paid-only features. Renewal charges are not covered by this guarantee.

4. Delivery-failure remedy

Where a delivery failure on your connected device is verified, we may compensate with a service credit or refund, applied to your next invoice and handled case by case.

5. Billing errors

Duplicate charges, clear billing errors, and outages on our side are refundable regardless of the above.

6. Statutory rights

The Service is digital content/services made available immediately upon payment. Where you have materially begun using the Service, statutory rights of withdrawal (cooling-off) may be limited; this is disclosed at checkout. Nothing in this policy limits any non-waivable consumer rights under applicable law.

7. How to request a refund

Contact us through Support — log in and open Support in your workspace, or visit the Support page. Include your account and the charge in question. Approved refunds are issued to your original payment method. We review requests on business days.

This is a pre-launch draft. Refund terms are finalized with legal review before they take effect.